Refund Policy

We stand behind every order.

Because each item is made to order, we do not accept returns or exchanges for incorrect size selection, buyer's remorse, or accidental orders.

We will gladly replace or refund orders if:

  • The item arrives damaged
  • The item is defective
  • You received the wrong item

Refund Window

Please contact us within 30 days of delivery.

Include:

  • Your order number
  • A brief description of the issue
  • Photos of the item if applicable

Approved refunds will be issued to your original payment method.

Questions?

support@looseterrain.com