Refund policy

We want you to love your Loose Terrain purchase. If it is not the right fit, you may request a return within 30 days of delivery.

30-Day Satisfaction Guarantee

To be eligible for a return, your item must be unworn, unwashed, unused, and in its original condition. Please include your order number and contact us at support@looseterrain.com before sending anything back. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 30 days of delivery with your order number and photos of the issue. We will make it right and cover the return or replacement shipping when applicable.

Return Shipping

For preference, sizing, or change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are not refundable. Loose Terrain is not responsible for returns lost in transit, so we recommend using a tracked service.

Refunds

We will notify you after your return has been received and inspected. If approved, your refund will be issued to the original payment method. Your bank or card provider may take up to 10 business days to post the refund.

Exchanges

The fastest way to exchange an item is to return the original item and place a new order after the return is approved.

Non-Returnable Items

Gift cards and items that have been worn, washed, altered, or damaged after delivery cannot be returned. This does not affect returns for items that arrived damaged, defective, or incorrect.

Questions? Contact us at support@looseterrain.com.